Terms of Business
Last updated: 12 February 2026
These terms of business govern the provision of AI automation services by Andover AI Automation (trading as Antek Automation), based in Andover, Hampshire, UK. By engaging our services, you agree to these terms.
1. Definitions
- "We", "us", "our" refers to Andover AI Automation (trading as Antek Automation)
- "You", "your", "the client" refers to the person or business engaging our services
- "Services" refers to any AI automation services we provide, including but not limited to AI voice agents, chatbots, and workflow automation
2. Services
We provide bespoke AI automation solutions tailored to your business needs. The specific scope, deliverables, and timeline for each project will be agreed in writing (via email or a formal proposal) before work commences.
Our services may include:
- AI voice agent setup and configuration
- AI chatbot design, build, and deployment
- Workflow and business process automation
- Integration with your existing tools and systems
- Ongoing maintenance and support
3. Discovery Calls & Proposals
We offer a free initial discovery call to understand your needs. Following this call, we will provide a proposal outlining the recommended solution, timeline, and pricing. No work will begin until you have accepted the proposal in writing.
4. Pricing & Payment
Pricing is provided on a per-project or monthly retainer basis as outlined in your proposal. Unless otherwise agreed:
- A deposit may be required before work commences
- Invoices are payable within 14 days of issue
- Monthly retainer fees are billed in advance
- All prices are quoted in GBP and are exclusive of VAT unless stated otherwise
We reserve the right to pause or suspend services if payments are overdue by more than 14 days.
5. Client Responsibilities
To ensure we can deliver our services effectively, you agree to:
- Provide timely access to any information, systems, or accounts needed for the project
- Respond to queries and review deliverables within reasonable timeframes
- Ensure any data or content you provide to us does not infringe third-party rights
- Maintain the security of any login credentials we provide for dashboards or management tools
6. Intellectual Property
Upon full payment, you own the custom configurations and content created specifically for your project. We retain ownership of our underlying tools, templates, methodologies, and any reusable components. We may reference the work (without disclosing confidential details) in our portfolio or case studies unless you request otherwise in writing.
7. Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement. This includes business data, customer information, trade secrets, and technical details. This obligation continues after the engagement ends.
8. AI & Third-Party Services
Our solutions may rely on third-party AI platforms and services (such as Retell AI, OpenAI, and others). While we select reliable providers and configure systems to a high standard:
- We cannot guarantee 100% uptime or accuracy of AI-generated responses
- Third-party providers may update their services, which could require adjustments to your solution
- We will notify you promptly of any significant changes that affect your service
9. Data Protection
We process personal data in accordance with UK GDPR and our Privacy Policy. Where we process personal data on your behalf (e.g., call recordings, customer interactions), we act as a data processor and will enter into a data processing agreement if required.
10. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim arising from our services is limited to the fees paid by you in the 3 months preceding the claim
- We are not liable for indirect, consequential, or incidental losses, including loss of revenue, data, or business opportunities
- We are not liable for losses arising from third-party service outages or changes beyond our control
Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence.
11. Termination
Either party may terminate the engagement:
- By giving 30 days' written notice (for ongoing retainer arrangements)
- Immediately, if the other party commits a material breach that remains unremedied for 14 days after written notice
Upon termination, you will be invoiced for any work completed up to the termination date. We will provide reasonable assistance to transition services if requested.
12. Changes to These Terms
We may update these terms from time to time. We will notify existing clients of any material changes. Continued use of our services after notification constitutes acceptance of the updated terms.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these terms, please contact us:
Email: [email protected]
Phone: 0333 038 9960